SERVICES DENIED
As any business, Sebastian Wintermute Studio received its share of negative reviews. Most of them came from those whose photographs and art pieces could not be restored due to conditions beyond repair, or those who considered themselves to be entitled to special accommodations or free services.
SUPER GLUE AND SUPER FAIL
Sebastian Wintermute Studio on Google:
On 7/13/21 Cat Weaver wrote:
"Hello, Sebastian Wintermute Studio: My husband’s grandparent’s wedding photo, probably circa 1930 needs serious restoration, or, at least some sort of image preservation... More sadly, I attempted to super glue it — major fail and more staining along the edges."
If Cat Weaver started by consulting a professional before attempting to restore a family heirloom photograph with Super Glue and nearly destroying it in the process, she would not have to try to cover her embarrassment by blaming others, posting false and derogatory reviews, and lowering herself to name calling and on-line harassment.
On 7/13/21, Following e-mail exchange and phone conversation Cat Weaver posted the following review on Google and Yelp:
My advice: if you need help preserving or restoring an unusual photo and don't know where to start: don't start with Sebastian Wintermute Studio.
My own very polite e-mail request for Mr. Wintermute's services engendered a strange, rude and very unhelpful response.
Instead of simply advising me, he imagined a phone conversation we did not have and lectured me. This was a mere e-mail request for services, mind you. The man could have simply said no. He could have advised me about what sort of photo I was dealing with; he could have directed me to more appropriate services.
Still stranger, the negative review I posted on Yelp was greeted with insinuations that I am part of a cabal of meanies trying to bring Wintermute Studio down. Sideways insinuations that I might be an antisemite really waylaid me.
The photos I sent along with my e-mail were of my husband's Jewish ancestors!
Anyhoo: I'd avoid the agro and seek advice from someone who won't respond with tantrums and imaginary persecutors. For evidence supporting this review, just look at Mr. Wintermute's responses.
Following research, it is usually found that those individuals never suffered the horrors of front-line combat or the Holocaust, or, even worse, served in the ranks of the Waffen SS, the NKVD (Stalin's secret police), or belonged to internationally recognized hate groups and terrorist organizations. Needless to say, such individuals were denied services and turned away with a warning of potential legal action.
FAMILY LIES AND STOLEN VALOR
Kylie Madhav wrote:
I'm still trying to reconcile the overwhelmingly positive reviews Sebastian has received on Google with my experience interacting with him…
This was truly among the strangest and most unpleasant interactions that I've ever had with a company. I actually wondered if someone had hacked Sebastian's email, because, if not, it is truly difficult to imagine why Sebastian would be so intent on sabotaging his own business…
I don't understand Sebastian's behavior, but I do know that my grandfather - who fought for this country at a time when Black people like him were still subject to Jim Crow codes throughout the country - deserved much better treatment.
Sebastian Wintermute Studio replied:
By lying about her grandfather’s status as Combat Veteran, Kylie Madhav also known as Kylie Armentha Aquino Waddy, and holds a position as Senior Director of Diversity, Equity & Inclusion (DEI) at SAGE, insulted the legacy of those WWII Black Soldiers who did fight for their country, faced the enemy in combat, and made the ultimate sacrifice to defeat the scourge of Nazism in Europe and of racial discrimination in their homeland.
With this Kylie Madhav also put shame on her grandfather’s humble yet much appreciated service with 457th Quartermaster Laundry Company that for the duration of WWII was stationed in Witney, Oxfordshire countryside (UK), hundreds of miles away from the combat zone.
AND THE AWARD FOR PROMOTING HATE SPEECH AND ANTISEMITISM
GOES TO... JEI H ON YELP!! !
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